Contact & Support Policy – Unlock-Pro.com
At Unlock-Pro.com, we are dedicated to delivering fast, reliable, and professional support for all your digital license needs. Below, you’ll find our support guidelines, availability, and policies to ensure a seamless experience.
1. Support Channels
For assistance, you can reach our support team through the following channels:
- 📧 Email: support@unlock-pro.com
- 📞 WhatsApp: +44 7446962051
- ⏰ Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
(Please ensure you replace the contact details above with your actual support information.)
2. Scope of Support
We provide assistance with the following:
✅ License Delivery Issues (e.g., missing or invalid keys)
✅ Activation Problems (step-by-step guidance)
✅ Basic Installation Help (official instructions only)
✅ Compatibility Verification (pre-purchase checks)
3. What We Do Not Support
To maintain efficiency and focus, we do not handle:
❌ Advanced/Custom Installations (beyond official setup)
❌ PC Troubleshooting (hardware issues, viruses, OS errors)
❌ Software-Specific Errors (contact the original developer)
❌ Enterprise/Network Deployments
For these matters, we recommend reaching out to the software’s official support team.
4. Response Time
- Average Response: Under 2 business hours during operating hours.
- Urgent Cases (e.g., undelivered licenses): Prioritized, including weekend support when possible.
5. Support Ethics
- We treat all customers with respect and professionalism and expect the same in return.
- Abusive behavior or harassment may result in termination of support access.
6. Data & Privacy
- Support interactions are logged internally for quality assurance.
- Your data is secured in compliance with our [Privacy Policy].
Need Help?
Don’t hesitate to contact us via email or WhatsApp—we’re here to assist you!
Unlock-Pro.com Support Team 🔒⚡